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Krystal London


Data Protection

We will never pass on your details on to a third party for marketing purposes. We may contact you with promotions we think might interest you, as part of our market research, usually by email but we may at time get in touch by telephone or snail mail (post)!

As with all retail websites, we collect personal information when processing your orders. We will automatically collect information such as your browser IP address to make shopping with us easier.

The information we collect is:

Your name, so we know who you are.

Email address, so we can email you order confirmations, delivery delays, offers etc.

Delivery address, an obvious one.

Telephone number, we'll only call if we have a delivery problem.

Credit card details, we only ask for these when you place an order.

If you have questions about your personal data or our privacy policy, please contact us at

We use the latest  technology to ensure this information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.


Any information we collect about customers' browsing and buying habits is used to improve your experience with Krystal London online. It also assists us with the detection and prevention of fraud.

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

We control information we have collected about you that is relevant to your account. This includes our courier service who will have selected access to your details for delivery purposes only.

All Krystal London customers are important to us and we would love to keep in touch with you to give you the latest new but you do not wish to continue to receive marketing from us you should opt-out by clicking on the "unsubscribe" link in any email communications which might we send you.


We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Krystal London. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

If you have questions about your personal data or our privacy policy, you can write to us at:

Krystal London, Unit D7, Phoenix Business Centre, Rosslyn Crescent, Harrow, HA1 2SP, United Kingdom or drop us an email at